Refund, Return & Cancellation Policy

Last Updated: September 4, 2026

At ToyBazarB2B, we aim to provide businesses with a reliable and convenient wholesale purchasing experience. We understand that issues can occasionally occur with orders, and we have established this Refund, Return & Cancellation Policy to explain when cancellations, returns, replacements, and refunds may be available.

By placing an order through ToyBazarB2B, you agree to the terms of this policy.

1. Scope of This Policy

This policy applies to purchases made through the ToyBazarB2B website, mobile application, or other authorized ToyBazarB2B platforms.

Because ToyBazarB2B operates primarily as a B2B wholesale platform, return and refund conditions may differ from typical consumer retail purchases.

Certain products may be sold on a non-returnable or final-sale basis, particularly where specified on the product page, quotation, invoice, or order confirmation.

2. Order Cancellation

2.1 Cancellation Before Order Processing

You may request cancellation of an order before the order has been processed, packed, dispatched, or otherwise committed for fulfillment.

Cancellation requests should be submitted through the available customer support channels as soon as possible.

If cancellation is approved and payment has already been collected, the eligible amount will be refunded through the applicable payment method, subject to the terms of this policy.

2.2 Cancellation After Processing or Dispatch

Once an order has been processed, packed, dispatched, or handed over to a delivery provider, cancellation may no longer be possible.

If cancellation is not possible, you may be required to receive the order and follow the applicable return procedure, where returns are permitted.

2.3 Cancellation by ToyBazarB2B

ToyBazarB2B reserves the right to cancel an order for legitimate reasons, including:

1. Product unavailability.
2. Incorrect product information.
3. Pricing or technical errors.
4. Supplier-related issues.
5. Payment failure.
6. Suspected fraud or unauthorized transactions.
7. Delivery restrictions.
8. Incomplete or inaccurate customer information.
9. Circumstances beyond our reasonable control.

If an order is cancelled by ToyBazarB2B after payment has been received, an eligible refund will be processed.

3. Eligible Returns

A return may be accepted when the product is:

1. Damaged during delivery.
2. Defective or non-functional upon receipt.
3. Different from the product ordered.
4. Missing essential components.
5. Incorrect in quantity due to a fulfillment error.
6. Significantly different from the description or specifications provided on the Platform.

Returns are subject to verification and approval.

A product that simply does not meet a buyer's business preference, changes in demand, or becomes difficult to sell may not qualify for return unless otherwise agreed.

4. Reporting Damaged or Incorrect Products

We strongly recommend that buyers inspect their shipment immediately upon delivery.

If you receive a damaged, defective, incorrect, or incomplete product, please contact ToyBazarB2B customer support as soon as possible and preferably within 48 hours of delivery.

You may be required to provide:

1. Order number.
2. Product details.
3. Photographs of the product.
4. Photographs of the outer packaging.
5. Unboxing video, where available.
6. Description of the issue.
7. Invoice or other purchase information.
8. Other evidence reasonably required to evaluate the claim.

Failure to report an issue within the applicable period may affect eligibility for a return, replacement, or refund.

5. Return Conditions

To be eligible for an approved return, the product should generally:

1. Be unused or in the condition required for the approved return.
2. Be returned with its original packaging where applicable.
3. Include accessories, components, manuals, tags, or other included items.
4. Not have been altered, repaired, modified, or damaged after delivery.
5. Be accompanied by the relevant order information.

Certain products may have additional return requirements.

6. Non-Returnable Products

Unless otherwise stated or required by applicable law, certain products may not be eligible for return or refund, including:

1. Products specifically marked as non-returnable.
2. Clearance or final-sale products.
3. Customized or specially sourced products.
4. Products damaged after delivery due to improper handling or use.
5. Products that have been altered, assembled, modified, or repaired by the buyer.
6. Products returned without required components or packaging where those items are necessary for resale.
7. Products returned after the applicable return period.
8. Products where the buyer has not complied with the return requirements.

ToyBazarB2B may determine return eligibility based on the product category, condition, order terms, and applicable policy.

7. Return Approval Process

Submitting a return request does not automatically mean that the return has been approved.

After receiving your request, ToyBazarB2B may review:

1. Order information.
2. Product condition.
3. Photographs or videos.
4. Packaging condition.
5. Delivery records.
6. Supplier information.
7. Nature of the reported issue.

If the return is approved, we will provide instructions regarding how and where the product should be returned.

Do not send products to an address that has not been authorized by ToyBazarB2B.

8. Replacement

Where appropriate, ToyBazarB2B may offer a replacement instead of a refund.

A replacement may be provided when:

1. The product is defective.
2. The wrong product was delivered.
3. The product was damaged during transit.
4. Required components are missing.

Replacement availability depends on stock and supplier availability.

If a replacement is not available, ToyBazarB2B may offer an eligible refund or another appropriate resolution.

9. Refunds

If a refund is approved, the refund amount may depend on the circumstances of the order and applicable policy.

Depending on the situation, the refund may include:

1. Product purchase price.
2. Applicable eligible taxes.
3. Other eligible amounts.

Shipping, delivery, handling, or other charges may not be refundable unless the issue was caused by ToyBazarB2B, the seller/supplier, or another circumstance where a refund is required under applicable law.

Any applicable deductions will be communicated where reasonably possible.

10. Refund Processing Time

Once a refund is approved, ToyBazarB2B will initiate the refund within a reasonable period.

The time taken for the refunded amount to appear in your account may depend on:

1. Payment method.
2. Bank or financial institution.
3. Payment gateway.
4. Card issuer.
5. Processing timelines of third-party payment providers.

ToyBazarB2B cannot guarantee the exact date on which the refunded amount will appear in your bank account.

11. Refund Method

Where possible, refunds will generally be issued using the original payment method.

For certain transactions, ToyBazarB2B may provide another legally permissible refund method or store/business credit where agreed or permitted.

Refunds may be subject to verification of the original transaction and account ownership.

12. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund.

Examples may include:

1. Missing minor components.
2. Partial quantity shortages.
3. Minor issues that do not materially affect product usability.
4. Other situations where a partial resolution is appropriate.

The amount of any partial refund will depend on the specific circumstances.

13. Incorrect Quantity or Missing Products

If you receive fewer products than the quantity shown on your order, please notify us promptly.

After verification, ToyBazarB2B may provide:

1. The missing quantity, subject to availability.
2. A refund for the missing quantity.
3. Another appropriate resolution.

Claims may require photographs, packaging information, delivery records, or other supporting evidence.

14. Damaged Products

If a product arrives damaged, please preserve the product and packaging until the claim has been reviewed.

We may request photographs or videos showing:

1. The damaged product.
2. Product packaging.
3. Shipping label.
4. Outer box or parcel.
5. Internal packaging.

Where the damage is confirmed to have occurred during transit or fulfillment, ToyBazarB2B may provide a replacement or eligible refund.

15. Defective Products

If a product is defective or does not function as reasonably expected, please contact us within the applicable return period.

Depending on the product and circumstances, we may:

1. Troubleshoot the issue.
2. Request additional information.
3. Arrange a replacement.
4. Approve a return.
5. Provide an eligible refund.

Normal wear and tear, misuse, accidental damage, or damage caused after delivery may not qualify.

16. Products With Warranty

Some products may be covered by a manufacturer's or supplier's warranty.

Where a warranty applies, warranty claims may be handled according to the applicable manufacturer's or supplier's terms.

ToyBazarB2B may assist with the process where appropriate, but the terms of the manufacturer's warranty will govern the warranty claim.

17. Shipping Costs for Returns

Where a return is approved because the product was:

1. Incorrectly supplied.
2. Damaged during delivery.
3. Defective upon receipt.
4. Missing required items due to a fulfillment error.

ToyBazarB2B may arrange or reimburse eligible return shipping costs, subject to verification.

For other approved returns, the buyer may be responsible for return shipping and related costs unless otherwise agreed or required by applicable law.

18. Rejected Returns

A return request may be rejected if:

1. The request is outside the applicable return period.
2. The product does not meet return requirements.
3. The product has been used or damaged after delivery.
4. The product has been modified or repaired.
5. Required evidence is not provided.
6. The reported issue cannot be verified.
7. The product is classified as non-returnable.
8. The request is inconsistent with the applicable order terms.

If a return is rejected, ToyBazarB2B may return the product to the buyer where applicable.

19. Fraudulent or Abusive Refund Claims

ToyBazarB2B reserves the right to investigate suspicious or potentially fraudulent return and refund activity.

We may restrict or refuse future returns or refunds and may suspend or terminate accounts where we reasonably believe there is:

1. Fraudulent activity.
2. Repeated abuse of the return policy.
3. False claims.
4. Manipulation of delivery or product evidence.
5. Unauthorized transactions.
6. Misuse of the Platform.

Nothing in this section limits any rights or remedies available under applicable law.

20. Business-to-Business Nature of Transactions

ToyBazarB2B primarily facilitates wholesale purchases for businesses.

Buyers are responsible for assessing:

1. Product suitability.
2. Required quantities.
3. Customer demand.
4. Resale requirements.
5. Applicable business requirements.

A product becoming slow-moving, unsold, or commercially unsuitable after purchase does not by itself create a right to return or refund.

21. Supplier or Seller Terms

Where products are supplied by third-party sellers, suppliers, or distributors, additional return or warranty conditions may apply.

The applicable terms may be communicated on:

1. Product pages.
2. Order confirmation.
3. Invoice.
4. Seller/supplier documentation.
5. Other Platform communications.

Where applicable, ToyBazarB2B may coordinate between the buyer and the relevant supplier to resolve an issue.

22. Changes to an Order

Requests to change:

1. Product quantity.
2. Product variant.
3. Delivery address.
4. Product selection.
5. Other order details.

must be made as soon as possible.

Once an order has entered processing or dispatch, changes may no longer be possible.

23. Delivery Refusal

Customers should not refuse delivery solely because they have changed their mind about an order.

If a shipment is refused without an approved reason, the buyer may be responsible for applicable shipping, return, handling, or other costs, subject to applicable law and the specific circumstances.

24. Refunds for Failed or Duplicate Payments

If your payment is successfully deducted but the order is not successfully created, please contact customer support with the relevant transaction information.

Where the payment is confirmed as received but no valid order exists, an eligible refund will be initiated.

If you are charged more than once for the same order due to a payment processing error, the duplicate eligible amount will be refunded after verification.

25. Promotional Products and Discounts

Where an order containing promotional discounts, coupons, or special pricing is cancelled or refunded, the refund may be adjusted to account for the applicable promotion.

The terms of the specific promotion may apply.

26. Taxes and Refunds

Where applicable, refunds of taxes or other statutory charges will be handled in accordance with applicable tax laws and the nature of the transaction.

Where a tax invoice has already been issued, additional documentation or adjustments may be required.

27. How to Request a Return or Refund

To request a return, replacement, or refund, contact ToyBazarB2B through the available customer support channel and provide:

1. Registered mobile number or email address.
2. Order number.
3. Product name.
4. Reason for the request.
5. Photographs or videos where applicable.
6. Relevant supporting documents.

Our team may contact you for additional information before making a decision.

28. Contact Us

For questions regarding cancellations, returns, replacements, or refunds, please contact:

ToyBazarB2B

Legal Company Name: ToyBazarB2B

Registered Address: [Full Registered Address]

Email: [Support Email]

Phone: [Contact Number]

Website: www.toybazarb2b.com

Last Updated: September 4, 2026