Return Policy

Last Updated: September 4, 2026

At ToyBazarB2B, we aim to provide our business customers with quality products and a reliable wholesale purchasing experience. Since our platform is designed primarily for B2B wholesale transactions, returns are accepted only under specific circumstances described in this policy.

By placing an order through ToyBazarB2B, you agree to the terms of this Return Policy.

1. Scope of the Return Policy

This Return Policy applies to products purchased through the ToyBazarB2B website, mobile application, or other authorized ToyBazarB2B platforms.

Returns may be accepted when a product is:

1. Damaged during delivery.
2. Defective upon receipt.
3. Incorrectly supplied.
4. Significantly different from the product ordered.
5. Missing essential components.
6. Short in quantity due to a fulfillment error.

Returns are subject to verification and approval.

2. B2B Return Policy

ToyBazarB2B primarily serves retailers, resellers, distributors, wholesalers, and other business customers.

Therefore, returns are not accepted simply because a buyer changes their mind, no longer requires the product, has excess inventory, or is unable to resell the product, unless ToyBazarB2B has specifically agreed otherwise.

Business buyers are responsible for reviewing product information, specifications, quantities, pricing, and other order details before completing a purchase.

3. Return Window

Customers should inspect their order promptly after delivery.

For products that are damaged, defective, incorrect, or incomplete, a return request should generally be submitted within 48 hours of delivery.

Some products may have different return periods based on their category, supplier terms, warranty, or order conditions.

The applicable return period may be displayed on the product page, order details, invoice, or other relevant communication.

4. Eligible Return Reasons

4.1 Damaged Product

A return may be accepted if the product is damaged during transportation or delivery.

Customers should provide clear photographs or videos showing the damage and packaging.

4.2 Defective Product

A product may qualify for return if it is defective or does not function as reasonably expected when received.

The product may be inspected or tested before the return is approved.

4.3 Wrong Product

If you receive a product that differs from the product ordered, please notify us promptly.

After verification, ToyBazarB2B may arrange a return and replacement or another appropriate resolution.

4.4 Missing Components

If important components, accessories, or parts included with the product are missing, contact us as soon as possible.

Depending on availability, we may provide the missing component, replacement, or another appropriate resolution.

4.5 Short Quantity

If the quantity delivered is less than the quantity stated in your confirmed order, please report the shortage promptly.

After verification, ToyBazarB2B may provide the missing quantity, issue an eligible refund, or provide another appropriate resolution.

5. Non-Returnable Products

Unless otherwise stated or required by applicable law, the following products may not be eligible for return:

1. Products specifically marked as non-returnable.
2. Clearance or final-sale products.
3. Customized or specially sourced products.
4. Products damaged after delivery due to misuse or improper handling.
5. Products that have been modified, assembled, repaired, or altered by the buyer.
6. Products that have been used beyond what is reasonably necessary to inspect them.
7. Products returned without required accessories or components.
8. Products returned after the applicable return period.
9. Products that cannot be resold due to damage caused by the buyer.
10. Products where the return request does not meet the applicable return conditions.

6. Return Condition Requirements

For an approved return, the product should generally be:

1. In the condition required by the applicable return reason.
2. Packed securely to prevent additional damage.
3. Accompanied by original packaging where applicable.
4. Returned with accessories, manuals, tags, components, and other included items where applicable.
5. Accompanied by the relevant order or invoice information.

ToyBazarB2B may reject a return if the product has been damaged or altered after delivery.

7. How to Request a Return

To request a return, contact ToyBazarB2B customer support through the available support channel.

Please provide:

1. Order number.
2. Registered mobile number or email address.
3. Product name.
4. Quantity affected.
5. Reason for the return.
6. Photographs of the product.
7. Photographs of the packaging.
8. Unboxing video, where available.
9. Any other information reasonably requested by our support team.

Providing an unboxing video is strongly recommended for claims involving damaged, incorrect, or missing products.

8. Return Approval

Submitting a return request does not guarantee approval.

ToyBazarB2B may review:

1. Order information.
2. Product condition.
3. Delivery records.
4. Product photographs and videos.
5. Packaging condition.
6. Supplier information.
7. The reason for the return.
8. Other relevant evidence.

Once the review is completed, we will inform you whether the return has been approved.

Please do not ship any product back until ToyBazarB2B provides return instructions.

9. Return Pickup

Where applicable, ToyBazarB2B or its logistics partner may arrange a pickup from the delivery address.

Pickup availability may depend on:

1. Delivery location.
2. Product size and weight.
3. Logistics partner availability.
4. Product category.
5. Supplier requirements.

Customers may be required to package the product appropriately before pickup.

10. Self-Shipping a Return

If ToyBazarB2B instructs the customer to ship the product independently, the customer must use the shipping method and address provided by ToyBazarB2B.

Customers should retain:

1. Shipping receipt.
2. Tracking number.
3. Proof of delivery.

Return shipping costs will be handled according to the applicable order terms and the reason for the return.

11. Return Shipping Costs

For approved returns caused by:

1. Delivery damage.
2. Incorrect product fulfillment.
3. Confirmed product defect.
4. Missing items due to fulfillment error.

ToyBazarB2B may arrange or cover eligible return shipping costs.

For other approved returns, the buyer may be responsible for return shipping and related costs unless otherwise agreed or required by applicable law.

12. Replacement

Where possible, ToyBazarB2B may offer a replacement instead of accepting a refund.

Replacement may be offered for:

1. Damaged products.
2. Defective products.
3. Incorrect products.
4. Products with missing essential components.

Replacement depends on product availability.

If a replacement is unavailable, ToyBazarB2B may offer an eligible refund or another appropriate resolution.

13. Return Inspection

Returned products may be inspected after receipt.

The inspection may verify:

1. Product identity.
2. Product condition.
3. Reported defect or damage.
4. Accessories and components.
5. Packaging.
6. Whether the returned product matches the original order.

If the returned product does not meet the approved return conditions, the return may be rejected.

14. Rejected Returns

A return may be rejected if:

1. The request is submitted after the applicable return period.
2. The product is not eligible for return.
3. The product has been used improperly.
4. The product has been altered or repaired.
5. The product was damaged after delivery.
6. Required components are missing.
7. The reported issue cannot be verified.
8. The returned product does not match the product originally supplied.
9. Required supporting information is not provided.

Where appropriate, a rejected product may be returned to the buyer.

15. Returns for Change of Mind

Because ToyBazarB2B operates primarily as a B2B wholesale platform, change-of-mind returns are generally not accepted.

This includes situations where:

1. The buyer ordered the wrong quantity.
2. The buyer no longer needs the product.
3. The buyer purchased excess inventory.
4. The buyer cannot resell the product.
5. Customer demand changed after purchase.
6. The buyer found another supplier offering a lower price.

Exceptions may be made only where specifically agreed by ToyBazarB2B.

16. Customized and Special Orders

Products that are customized, specially sourced, specially packaged, or procured specifically at a customer's request may be non-returnable.

The applicable terms may be communicated before the order is confirmed.

17. Warranty Products

Some products may be covered by a manufacturer's or supplier's warranty.

Where applicable, warranty claims may be handled under the manufacturer's or supplier's warranty terms rather than this standard Return Policy.

ToyBazarB2B may assist customers with the warranty process where appropriate.

18. Promotional and Clearance Products

Products sold under special promotional, clearance, liquidation, or final-sale conditions may have restricted return eligibility.

The return conditions applicable to such products may be displayed on the product page, order confirmation, invoice, or promotional communication.

19. Fraudulent or Abusive Returns

ToyBazarB2B may investigate repeated, suspicious, or potentially fraudulent return requests.

We may restrict return privileges or suspend an account where we reasonably believe there is:

1. False reporting of damage or defects.
2. Repeated policy abuse.
3. Product substitution.
4. Unauthorized returns.
5. Fraudulent activity.
6. Manipulation of evidence.

This does not limit any rights or remedies available under applicable law.

20. Return Processing Time

Once a returned product reaches the designated location, processing time may vary depending on:

1. Product category.
2. Inspection requirements.
3. Supplier verification.
4. Logistics.
5. Availability of replacement products.

ToyBazarB2B will make reasonable efforts to process approved returns promptly.

21. Refunds After Return

If a returned product is approved for a refund, the refund will be processed according to the applicable Refund Policy.

The refund may be issued after:

1. The return request is approved.
2. The product is received, where applicable.
3. The returned product passes the required inspection.
4. The refund amount is finalized.

Refund processing and bank settlement times may vary depending on the payment method and financial institution.

22. Order Information

Customers are responsible for reviewing their order before completing the purchase, including:

1. Product name.
2. Product variant.
3. Quantity.
4. Price.
5. Delivery address.
6. Applicable charges.

If you notice an error, contact ToyBazarB2B immediately. Once an order has been processed or dispatched, changes may not be possible.

23. Policy Changes

ToyBazarB2B may update this Return Policy from time to time.

Any changes will be posted on the Platform with an updated “Last Updated” date.

The policy applicable to an order will generally be determined based on the terms communicated at the time of purchase, subject to applicable law.

24. Contact Us

For return requests or questions about this policy, please contact:

ToyBazarB2B

Legal Company Name: ToyBazarB2B

Registered Address: [Full Registered Address]

Email: [Support Email]

Phone: [Contact Number]

Website: www.toybazarb2b.com

Last Updated: September 4, 2026